IBM is a global technology and consulting company, renowned for its leadership in cloud computing, AI, and enterprise solutions. Founded in 1911, IBM has continually evolved, driving innovation and helping businesses worldwide navigate digital transformation.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
IBM faced several challenges that led to subcontracting work to Joogle MSP:
Scalability Needs: With increasing demands for scalable IT solutions, IBM required a partner that could rapidly scale operations and support their global client base without compromising on quality.
Specialized Expertise: IBM needed to augment its existing capabilities with specialized expertise in areas such as cloud management, cybersecurity, and IT infrastructure, which Joogle MSP could provide efficiently.
These challenges drove IBM to seek out Joogle MSP to enhance their service offerings and maintain their competitive edge in a rapidly evolving technology landscape.
What did
Joogle MSP do
Joogle MSP successfully addressed IBM’s challenges through a combination of expertise, agility, and tailored solutions:
Scalable Solutions: Joogle MSP provided IBM with the ability to rapidly scale IT operations, deploying resources and infrastructure as needed to support IBM’s global projects. This ensured that IBM could meet growing client demands without delays or resource constraints.
Specialized Expertise: By offering deep expertise in areas like cloud management, cybersecurity, and IT infrastructure, Joogle MSP complemented IBM’s existing capabilities. This partnership allowed IBM to deliver high-quality, cutting-edge solutions to their clients, enhancing their overall service portfolio.
Through these contributions, Joogle MSP helped IBM maintain its leadership position in the technology industry while meeting the complex needs of its global client base.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
