Air Canada, the flag carrier of Canada, is renowned for its extensive global network, connecting passengers to destinations around the world. Known for its commitment to service and safety, it offers a range of travel options from economy to premium classes. With a focus on innovation, Air Canada strives to enhance the travel experience through modern amenities and customer-focused solutions.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Air Canada faced challenges with managing its complex IT infrastructure and ensuring reliable, scalable operations. To address these issues, the airline engaged IBM and Joogle MSP (Managed Service Provider) to help modernize its IT systems, enhance operational efficiency, and improve service delivery. The collaboration aimed to streamline IT operations, reduce downtime, and support Air Canada’s expansive network and growing technological needs.
What did
Joogle MSP do
Joogle MSP, a managed service provider, assisted Air Canada by providing comprehensive IT support and services. Specifically, Joogle focused on:
Infrastructure Management: Helping manage and optimize Air Canada’s IT infrastructure to ensure smooth and efficient operations.
Cloud Services: Assisting with the integration and management of cloud-based solutions, which provided greater flexibility, scalability, and cost-efficiency.
24/7 Support: Offering around-the-clock technical support to address any IT issues quickly and minimize disruptions to Air Canada’s operations.
This partnership aimed to enhance the airline’s technology capabilities, improve system reliability, and support its global operations more effectively.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
